Here is their last exchange! To find more information about reviews and trust on Sitejabber.com please visit. A free inside look at company reviews and salaries posted anonymously by employees. The tops of both my diffusers had this thick coat of white paint on them. Very happy with the entire experience. BBB is here to help. Great customer service. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Mrs Emma said that I can return that part no problem but i would have to pay shipping, so after paying $30US to have it shipped, plus $46CDN duty, it wanst worth it for me to return it. Shipped & arrived quick. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. please let that sink in for a minute. Appliance Factory Parts (Appliance Factory Parts) Nov 20, 2020, 8:57 MST you paid them, they paid us, we ship it to you. The $14 part was ordered on May 22/20 promised 7-10 day delivery. This business is marking their products up 125%. Don't waste your business with the CEO who pockets employees money. Finally, somebody emailed saying the items were canceled but then I received a shipping confirmation through UPS. Claim your listing for free to respond to reviews, update your profile and manage your listing. BBB remains operational and focused on serving our business community. It was incorrect and a cheep replacement part which can be purchased at any lumber yard for a third of the cost. On top of the $170US they added $30US shipping, ok fine, its Covid time, I cant go out shopping, i'll pay for it cause i wanted to have a BBQ! Ordered a part for my grill. They sent a replacement part, but was not what I though I was purchasing. I canceled the entire order then, nothing happened. The staff at Appliance Factory Parts is an unique group of people, and a pleasurable to have at work. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The part was finally delivered July 15/20. We’re in this together! I thought this was weird, that maybe this was to provide some sort of added protection to them. Specialties: Appliance Factory Parts is the world's largest source for appliance parts and support. By the way, I'm sure they will delete this post. They probably saw the number 4 in the part number that's why they answered with what I wanted to hear, that the $170US was for 4 grates. Stay safe with our COVID-19 guide. The manager is very open minded, and knowledgeable to Appliance Parts. BBB Business Profiles generally cover a three-year reporting period. We use cookies for analytics, personalization, and ads. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! BBB Business Profiles may not be reproduced for sales or promotional purposes. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. However, my BBQ takes four such grates, I thought the $170 was quite high for one grate, i thought perhaps that price included 4 grates, i asked their online chat to confirm and their answer was yes its 4 grates. Great seller and great part. The first time I tried to cancel my order was via chat when I was told if I wanted to get my non-back ordered item shipped first, I would have to pay for double shipping. It even said on the box "wrong part". My questions were not answered in the email exchange. I ordered a grate for my Vermont Castings BBQ, they said that it was going to take longer due to Covid, ok, i understand that and the fact that I am based in Canada probably added more delays during that period. I am very disappointed and feel cheated. International Association of Better Business Bureaus. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Finally, somebody emailed saying the items were canceled but then I received a shipping confirmation through UPS. Find Reviews, Ratings, Directions, Business Hours, … Packaging of fragile part was superb. It even said on the box "wrong part". I called their Customer Service to check on the status of the delivery and Appliance Factory Parts said they had no responsibility for the package and threw UPS under the bus who, over time, threw. I give the vendor zero starts. Read real customer ratings and reviews or write your own. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. On top of the huge price you will have to pay for shipping. 6 reviews for Appliance Factory Parts (Below Cost Appliances / Humidifier Filters), rated 5 stars. This is a multi-location business.Need to find a different location? I think they took my money for a part that is no longer available for my refrigerator. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Bait and switches happen at all their stores. I strongly suggest the reader make their purchases else where than Appliance Factory Parts. How BBB Processes Complaints and Reviews, BBB serving Greater Denver and Central Colorado. Gain trust and grow your business with customer reviews. It took a long time, but I figured it was due to COVID-19. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Location of This Business5050 Colorado Blvd, Denver, CO 80216, Need to file a complaint? Four weeks later, I they finally arrived in the mail. My questions were not answered in the email exchange.' Have a question about Appliance Factory Parts? I messaged them again, very annoyed, as I had already purchased from another company. Then emailed, nothing happened, emailed for the again, very annoyed by then, felt like I was getting the runaround and I kept asking for the cancellation to be in writing via email. please let that sink in for a minute. We’ll guide you through the process. We’re in this together! I needed a part for my grill and found the site asking $170. Customer Reviews are not used in the calculation of BBB Rating. 11 reviews for Appliance Factory Parts, 2.6 stars: 'Parts did not match what was ordered and I was informed that I would have to pay return shipping charges for their mistake. They don't call me back and are impossible to get a hold of. Then emailed, nothing happened, emailed for the again, very annoyed by then, felt like I was getting the runaround and I kept asking for the cancellation to be in writing via email. The first time I tried to cancel my order was via chat when I was told if I wanted to get my non-back ordered item shipped first, I would have to pay for double shipping. Share your voice on ResellerRatings.com I didn't have a model or part number but the online description made it easy to pick the right part.